Revised Privacy Policy and Information about Cookies

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Instant Messaging

Instant messaging (IM) allows you to ‘chat’ in real time over the internet in a similar way to mobile phone text messages. Advanced systems allow webcam and voice communication. Most of the dedicated instant messaging platforms have now been closed down, with those included in social media accounts as well as gaming, dating and other platforms being the most commonly used. Instant messaging can be great for staying in touch with friends but, like email, it carries risks.

The Risks

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  • Never disclose private information when instant messaging.
  • Be wary about who you are ‘chatting’ to online.

See also...


Maintain privacy and avoid identity theft or fraud.

Preventing Identity Theft
Your identity is precious. Keep it that way with a few simple precautions.

Safeguarding Children
Keeping up with and supervising children’s online activity.

Safe Online Dating
If you're looking for romance online, make sure you're doing it safely.


Viruses & Spyware
A basic understanding of computer viruses and spyware.

Skype and Internet Calls
Use the Internet to make calls safely.

Social Networking Sites
A great way to stay in touch. Make sure it's safe and secure.

Chatting online is fun, but do you know who you're actually talking to?

  • People online are not necessarily who they say they are or seem to be.
  • Somebody persuading you to download and run a virus-infected piece of software.
  • Eavesdropping on your conversations. There is no guarantee of privacy as conversations are not encrypted and can be saved for use offline.
  • IM software may be vulnerable to virus or other attack.
  • Online chat rooms – accessible through instant messaging – can be undesirable places.

Use Instant Messaging Safely

  • Never give out passwords, credit card information or other private data.
  • Block strangers. If your software allows it, set up the system so that only people on your ‘allow’ list can contact you.
  • Be very wary of disclosing any private information to a stranger you meet via instant messaging. Even apparently innocent information like the name of your employer can be used against you by fraudsters.
  • Never click on links that you receive through instant messaging from people that you do not know and trust, and that you have never met in real life.
  • Leave your online profile blank, or where you have to enter data to use the system, enter fictitious data.
  • Do not use your system or email password to log on to an IM system.
  • IM is not encrypted, so do not use it to transmit information such as credit card numbers or other sensitive information.
  • Disable automatic downloads.
  • Verify information you receive on IM elsewhere. In particular, check any security ‘advice’ you get.
  • Keep your IM software up to date.
  • Do not let children use instant messaging chat rooms unsupervised.