Webinar Support

If you are having issues connecting to the Webinar

Please try the following:

Have you got Microsoft Teams installed? – This webinar uses Microsoft Teams. You will need to install Microsoft Teams to attend. Microsoft Teams is free to use to view “Live Events”.
Is your internet connection working? – Check to see if you have a connection to the internet by visiting a web page on the device you are using, or by using your default search engine to search for something. If you are able to see a webpage, then you are connected to the internet.
Are you attending the right Webinar? – Each of our webinars has a different attendance URL. Be sure you are attending the right event.

The event should have started, but all I see is “This Live Event hasn’t started”.

Please “leave” the event, and rejoin using the link. If that doesn’t work, please “leave” the event, close Teams, and then rejoin using the link.
If you are still not seeing anything, there is sometimes a small delay with the Microsoft Teams network which means the event may not start until a few minutes after the start time. Please wait a few minutes and then try again.

Still not working?

We’re sorry to hear you are still having issues getting into the webinar. Don’t worry – we are recording all of our live sessions and we will be posting them on our Youtube and Vimeo channels, so no one will miss out.