Fraudulent mails & calls warning for Tesco Bank customers

November 8th 2016

Tesco Bank customers are this morning being warned to be on the alert for fake emails, phone calls and other approaches made with the objective of committing fraud or identity theft – or both. They should also take extra care when logging into the bank’s website.

Read our advice on fraudulent emails and phone calls

The warning, issued by Get Safe Online, comes in the wake of a criminal attack on the bank which has resulted in some 9,000 of its customers losing money from their accounts.. Tesco Bank has promised the customers who have lost money that it will be refunded by close of play today (Tuesday), but it is still not known exactly how its systems were breached.

Get Safe Online warns that it is commonplace for opportunistic fraudsters to exploit breaches, as was the case when telecoms provider TalkTalk’s data was compromised last year. Tesco Bank customers (as well as people who are not Tesco account holders) may well receive ‘phishing’ emails, ‘vishing’ phone calls, fraudulent texts and social media links instructing them to take an action such as ‘moving money to a new account’, ‘confirming their login details for security reasons’ or even handing their cards over to a courier for ‘checking’.

If you receive such an approach – which will sooner or later request your confidential login details – you should not comply, but report it to Tesco Bank and Action Fraud.

If you are a Tesco Bank account holder, you should also take additional care when logging into your account by checking that the web page address begins with ‘https’ (the ‘s’ stands for secure) instead of simply ‘http’ … that the site looks familiar and that there are not any additional fields where you are asked to enter details, nor full passwords or memorable details requested.


By Get Safe Online

Written by

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