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No prizes, but you’ll save yourself from ticket fraud if you follow our advice

Can you tell the difference between ticket 1 – the genuine one, and ticket 2, a fake? There are some subtle changes, but most people can’t spot them, as fraudsters who produce fake tickets are expert forgers. With ticket 2, you’ll think you’re going to watch the gig, festival, game or tournament right up to the time you get to the venue, only to be turned away because it’s a fake. Imagine the disappointment for you and your party. And ticket 3? Well, there is no ticket 3, and in real life this will become obvious when your ticket hasn’t arrived before the big day. That’s when you get the sinking feeling that you’ve been scammed.

However desperate you are to get into the gig, festival or fixture, if you don’t want to end up with ticket 2 or ticket 3, buy only from official vendors, the box office or reputable fan reseller sites.

Follow our expert ticket buying tips

  • Buy tickets only from the venue’s box office, sports club, promoter, official agent or reputable ticket exchange sites.
  • Consider that tickets advertised on any other source such as auction sites, social media and fan forums may be fake or non-existent, however authentic the seller may seem and even if they’re advertised at or above face value.
  • Never pay for tickets by bank transfer, even if you’re desperate to get hold of them. With the abolition of credit card payment surcharges, some sellers may ask you do this. The responsibility for losses lies with you, your bank won’t refund your money.
  • Consider paying by credit card to get additional protection over other payment methods.
  • Double-check all details of your purchase before confirming payment.
  • Don’t be tempted to click on social media, text or email links or attachments offering tickets, as they could link to fraudulent or malware sites.
  • Before buying online, check that the page is genuine (carefully enter the address yourself, not from a link) and secure (https and a locked padlock), and log out when you’re done.
  • Check sellers’ privacy and returns policies.
  • Keep receipts until after the concert or game.
  • Before buying tickets or anything else online, read our basic online safety rules at www.getsafeonline.org/backtobasics