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Can you tell when there’s something phishy going on?

Protect yourself from scam emails, text messages and social media posts.

You know those emails that claim to be from your bank, government department, parcel service, phone company or even the police? They always instruct you to take some kind of action – normally urgently – and give you a link or attachment to click on. Then there are the text messages and social media posts advertising free offers and bargains that seem too good to be true.

Usually, emails, texts and posts like this are sent by fraudsters who want to steal your money or identity … or both. Some are very convincing and manage to deceive a lot of people. Make sure you don’t fall into the same trap.

We’d like you to read and follow our simple tips to help protect yourself from phishing emails, smshing texts and twishing social media posts.

Top tips for protecting yourself against phishing

  • Never reveal personal or financial data including usernames, passwords, PINs, memorable phrases or ID numbers.
  • Be aware that sender email addresses can be spoofed to appear as if they’re being sent by an organisation or person you know. Even these spoofed addresses can appear authentic when you mouse over/touch them.
  • Always have internet security software loaded, switched on and kept updated on your computer. Download security apps on all your mobile devices too, including Apple.
  • Be very careful that people or organisations you’re supplying payment card or other confidential information to are genuine, and then never reveal passwords.
  • Remember that a genuine bank or other organisation will never ask you for your password via email, text, instant message or phone call.
  • Don’t readily click on links in emails, texts or posts/tweets from unknown sources, this could lead to viruses or your confidential information being compromised.
  • Don’t open email attachments from unknown sources, as they may cause your device to be infected with ransomware, spyware or other malware.
  • Update software and apps when prompted, including operating systems. These often contain security updates that could guard against malware.

Get the full story and watch our video about how easily you could get phished

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