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Sources of Advice & Support

If you run or work for a small or medium-sized organisation, this website is designed to help you to establish and maintain the appropriate levels of online safety to protect your IT systems and employees. 

However, every organisation is different, and you may have specific needs that require more in depth advice. It is vital to know where to obtain such advice … as well as having a dependable source of help if something does go wrong.

We suggest that you find and engage an IT support supplier who can demonstrate a sound capability in providing security advice and problem resolution. 

Choosing a Support Partner

  • Ask colleagues, suppliers, trade organisations and other companies who they use.
  • Carry out an online search for ‘IT Support’ in your area.
  • Search directories of certified experts. For Microsoft products, check their searchable directory of partners.
  • Look for:
    • Evidence of relevant experience.
    • Someone who can help you as you grow or your needs change.
    • People who understand your hardware and software.
    • References.
    • An understanding of business as well as technology.
    • People who can talk your language, who explain problems in a way you understand.
    • Companies with sufficient resources to meet your needs.

Support Agreements

You need an agreement in writing that defines in plain English:

  • What exactly they will do for you (and what they expect you to do for yourself).
  • A schedule for any project work that will be undertaken (such as how long will it take to install a new server).
  • A service level agreement – how quickly will they respond to and fix problems.
  • What level of after-sales support you can expect if equipment supply is part of the agreement.
  • Ideally, a step-by-step breakdown of any project they will undertake.
  • A clear fee structure and estimate, whether it is flat rate or based on a daily rate. 

 

See also...

 

Business Security Plan
Why security planning is important, and what to include.