Where to start

• Ask colleagues, suppliers, trade organisations and other companies who they use.
• Search for “IT Support” in your area in the Yellow Pages.
• Search directories of certified experts.  For Microsoft’s products, check their searchable directory of partners.

How to evaluate potential partners

Look for:

• Evidence of relevant experience.
• Someone who can help you as you grow or your needs change.
• People who understand your hardware and software.
• Relevant qualifications.
• Good credentials and references.
• An understanding of business as well as technology.
• People who can talk your language, who explain problems in a way you understand.
• Companies with sufficient resources to meet your needs.

What should be included in an agreement

You need an agreement in writing that defines in plain English:

• What exactly they will do for you (and what they expect you to do for yourself).
• A schedule for any project work that will be undertaken (e.g. how long will it take to install the new server).
• A service level agreement – how quickly will they respond to problems.
• What level of after-sales support you can expect.
• Ideally, a step-by-step breakdown of any project they will undertake.
• A clear fee structure and estimate, whether it is flat rate or based on a daily rate.